Shout out to CafePress
The other day I decided to order a hooded sweatshirt on the Elevator Up CafePress.com store. I wasn’t quite sure what size I needed so I opted for a large - thinking it was easier to shrink cotton than to stretch it out.
When I got the sweatshirt in the mail I found out how large the large really was. I looked like I was swimming in the thing. Noticing they had a “Customer Satisfaction Guarrentee” I decided to send them the below email.
Question: I bought a hooded sweatshirt and it was a bit to large for me. I’d like to return it and get a size medium. What steps do I need to take to do this?
Dear Aaron,Thank you for contacting CafePress.com!
We would be happy to arrange an exchange for your order. There is no need to ship back the item as we do not want you to incur the extra cost of shipping. You may keep it or give it to a friend; or perhaps you can donate it locally.
Per your request, we have issued a new shipment containing your item (at no additional charge, you have already paid in full).
Please feel free to contact us if you have additional questions or concerns by replying to this message or calling us at one of the numbers provided below.
Whoa - great job guys! This is just a great example of good, no, great customer service. I was more than willing to pay the additional costs for shipping but they wanted me to be a raving fan.
Ryan Merket Says:
WOW. That is really impressive. Thanks for sharing!